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Technical Support



Technical support is an integral component of Cascades Sonoco’s business philosophy. Providing customers with product and process improvements, sharing best-demonstrated practices, and immediately responding to requests for information and support ensures the success of our customers and our company.

Cascades Sonoco does more than supply roll packaging. The company is also a valuable resource of technical support, helping customers optimize productivity and minimize cost. We bring valuable insight and experience with packaging products, processes and equipment, allowing customers to seize opportunities and focus on core strengths.

Most of Cascades Sonoco’s technical specialists have worked for wrap-line equipment manufacturers and have wide experience in paper mill finishing departments. This experience combined with knowledge of Cascades Sonoco products allows us to provide customers with first-hand "trouble-shooting" assistance and insight into equipment purchasing decisions.

Value Teams are multi-disciplinary teams of packaging professionals that visit customer locations and conduct in-depth analysis of packaging-related business processes. Once this analysis is complete, the Value Team submits a formal document outlining the findings and recommendations for productivity improvements and potential cost savings. Cascades Sonoco also offers technical seminars, on-site or off-site, on new products, processes, equipment and other topics.

Please contact your Cascades Sonoco representative for additional information on technical support.

Technical Support Options

  • Troubleshooting
  • Process and/or product redesign
  • Cost saving and productivity assessments
  • Value Teams
  • Technical seminars
The Cascades Sonoco Advantage
  • Total packaging solutions
  • Improved productivity
  • Enhanced efficiency
  • Superior products
  • Streamlined processes
  • Reduced costs
  • Dedicated sales and service support
  • Experienced technical support